66bat Privacy Policy

Welcome to the 66bat website. This Privacy Policy ("Policy") explains how 66bat ("we", "our", "platform") collects, uses, discloses, and protects your personal information when you use our website and services.

By accessing our website or using our services, you consent to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our website.

This Policy applies together with our Terms and Conditions and Responsible Gaming policy. We recommend that you read all these documents carefully before using our services.

66bat collects various types of information that are necessary to provide you with the best possible service. The information we collect is as follows:

2.1 Information You Provide Directly

When you register on our platform or use our services, you provide the following information yourself:

• Full name and contact information (email address)
• Date of birth — for age verification purposes (for users aged 21 and above only)
• Account username and password
• Payment information — bKash, Nagad, or Rocket number
• Documents required for identity verification
• Content of your communications with the support team via live chat or email

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Your site usage patterns and preferences
• Log file data — login times, page views, click patterns
• Information obtained through cookies and similar tracking technologies
• Records of gaming activity — bets, wins, losses

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may receive information from legitimate third-party verification service providers. This information is used solely to confirm the validity of an account.

66bat uses the information collected about you only for legitimate and specific purposes. We process your information for the following reasons:

• Account Management: Completing the registration process, verifying accounts, and ensuring secure login.
• Payment Processing: Safely completing deposit and withdrawal transactions — via bKash, Nagad, and Rocket.
• Customer Support: Resolving your issues through 24/7 live chat support and email.
• Service Improvement: Analyzing your usage experience to further improve the platform.
• Security and Fraud Prevention: Detecting unauthorized access, suspicious activity, and fraudulent transactions.
• Regulatory Compliance: Meeting applicable legal obligations and responding to requests from authorities.
• Responsible Gaming: Identifying unusual gaming behavior to ensure player protection.
• Communications: Sending important service-related notices, security alerts, and account updates.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our website remember your preferences.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions. These cannot be declined.
• Functionality Cookies: Remember your preferences, language, and settings so that your previous experience is restored when you return to the site.
• Analytics Cookies: Collect statistical information to understand website traffic and usage patterns. This information is processed anonymously.
• Security Cookies: Used for fraud detection and account protection.

4.2 Cookie Controls

You can control or delete cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may cause some important website features to not work properly.

66bat does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

5.1 Service Provider Partners

We share necessary information with our trusted service providers who perform specific tasks on our behalf. These include:

• Payment processing services — bKash, Nagad, Rocket
• Identity verification service providers
• Fraud prevention technology providers
• Game software providers — Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe

All these partners are contractually obligated to keep your information confidential and may use it only for specified purposes.

5.2 Legal Obligations

We may be legally required to disclose your information pursuant to a court order, a lawful request from an investigating authority, or the requirements of applicable law. In such cases, we will provide only the minimum information necessary.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such circumstances, we will notify you in advance and inform you about the new policy.

We retain your personal information only for as long as it is necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.

• Active Account Information: Retained for as long as the account remains active.
• Transaction Records: Retained for the period required by legal obligations.
• Gaming History: Retained for a specified period for the purposes of dispute resolution and security.
• After Account Closure: Even after your account is closed, some information may be retained for a specified period due to legal obligations and the possibility of dispute resolution.

Once the designated retention period has ended, we securely delete or anonymize your information so that you can no longer be identified from it.

You have the following rights regarding your personal information. You may contact us at any time to exercise these rights.

7.1 Right to Access Information

You may request a copy of the information we hold about you. We will respond to your request within a reasonable time.

7.2 Right to Correct Information

If any information we hold about you is incomplete or inaccurate, you may request that it be corrected. You can update some information yourself through your account settings.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. Please note, however, that we may be required to retain certain information needed to fulfil legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. However, it may not be possible to stop processing that is necessary for core services.

7.5 Right to Data Portability

You may request to receive your personal information in a structured, commonly used, and machine-readable format.

66bat applies industry-standard advanced security measures to keep your personal information and financial data safe.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by advanced encryption.
• Firewall Protection: Robust firewall systems prevent unauthorized access.
• Two-Factor Authentication: Two-factor authentication is available to enhance account security.
• Regular Security Audits: A specialist team evaluates our security measures at regular intervals.
• Secure Data Storage: Sensitive information is stored in encrypted form on secured servers.
• Access Controls: Staff are granted access only to the information required for their specific role.

While we are committed to ensuring the highest level of security, no data transmission over the internet can be guaranteed to be completely secure. Keep your password confidential and end your session after logging in on an unfamiliar device.

66bat strictly provides services only to users aged 21 and above. We do not knowingly collect information from minors.

• Age verification is mandatory during the registration process.
• If we identify an account belonging to a minor, the account will be closed immediately and all associated information will be deleted.
• If a parent or guardian becomes aware that their child has registered on our platform, please contact us at [email protected].

For more information on responsible gaming, please visit our Responsible Gaming page.

66bat may update this Privacy Policy from time to time. We may revise the Policy to keep pace with service requirements, legal changes, or changes in our business operations.

• For any significant changes, we will publish a notice on the website.
• The date of changes will always be displayed at the top of the page as the "Last Updated" date.
• Continued use of our services after any changes will be considered as your acceptance of the new policy.
• For significant changes, a notification may be sent to your registered email address.

We recommend that you visit this page regularly to stay up to date with the latest policy.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated privacy team is ready to respond to all your inquiries.

After receiving your request or complaint, we will try to respond within a reasonable time. You can also visit our FAQ page for more information.